As most payments to SGA NZ are donations for local office support or overseas purposes, and not for goods or services received, refunds cannot be given unless required under current legislation or in the event of a payment error.

Cancellation Policy:

Refunds will be considered on an individual basis on request, and as determined under current legislation.

Service Delivery Policy:

All donations received will be processed and disbursed to the designated recipient for the intended purpose as soon as possible, and in line with strategic requirements.

If a donation has no designation it will be added to the current appeal or one of the main funds – Orphans, Missionary Pastors or Special Projects.

If, for any reason, a designated gift cannot be forwarded for the intended purpose or is no longer required (for example, if a project is completed or ‘oversubscribed’) the donation will be added to the one of the main funds in line with the original instruction.

You may contact our office at any time using the info on our Contact Us page